In a business dominated by documents, deadlines and deals, many companies lose sight of a paramount fact:  escrow is all about people. 

Sure, we invest in market-leading technology.  Of course, our systems, policies and procedures are constantly refined to ensure compliance with the latest standards for cybersecurity.  And naturally, we maintain facilities that accommodate our transactions, our customers and our clients.

But at the end of every real estate transaction, when buyers, sellers and their agents reflect on why their experience was different and better, it's almost always because of people. 

We're proud to say that we're a people business, and here's why that matters.

Many settlement service providers start with profit and work backwards.  They believe that by managing to fixed standards and ratios (files per employee, assistants per escrow officer) they can generate the greatest results.  But what results?

Do their employees stay with them in good times and bad?  Do their team members actively recruit friends and colleagues to join them in our employ?  Do their escrow officers go the extra mile because they know, at the end of the day, that our praise for a job well done will always be louder than our expectation of another dollar earned?

In today's economy, most settlement service providers have followed the leaders to a very short-term orientation.  Results matter only during the period of measurement.  Happily, we're still playing a long game.  We believe in franchise value  we trust that when you invest in your people, when you create the best place to work and when you endorse a customer first approach to business, you build a company that lasts.

And our staying power shows up, not only in the embrace with which we engage our employees, but also in the experiences they, in turn, create for our customers and clients.